The librarian or research center knows a LOT of things. However, they DO NOT know EVERYTHING. Just because it is in the county does not mean they know about it. If you absolutely have to know something and it seems that that location does not know, feel free to contact someone else. You can even go to the location and look it up yourself or possibly hire someone.
Most times, but not always, library's are pretty busy doing many things. Please respect that factor and don't expect them to do a lot of your work for you. If you want a small 5 minute job, they can & probably many do, take the time to answer the question. However, if that problem is more than a 5 minute job PLEASE be considerate and either come do the research or hire someone.
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